Technical Writer (Remote, Contract)
About Omniscient Digital
Omniscient Digital is an organic growth agency helping B2B software companies turn content and SEO into growth channels. We’ve helped build content and SEO programs for companies like Jasper, Adobe, Loom, Order.co, Vendr, Hotjar, and more.
Our work has been featured on websites like HubSpot, Shopify, Intercom, and CXL, and our strategies are used by many of the top content marketing teams around the world.
Our team is 100% remote. Learn about the core values that drive how we work and build a company.
About this role
Omniscient Digital is growing quickly, and we deeply believe in our commitment never to compromise content quality. It’s what differentiates us from other agencies. Writing great content requires great writers.
We’re taking on an increasing number of technical clients and are seeking a stellar writer with expertise in technical writing to create exceptional content for these clients.
*Please note that we don’t work with writers who subcontract their work.
Create and refine technical information and other various materials for explaining products and services
Use previously selected fonts and other typographic elements
Ensure projects are completed on time and meet quality standards
Suggest best practices and optimizations throughout content generation projects
Collaborate with fellow technical communicators to develop new approaches for creating more precise and engaging knowledge base articles for the company
Manage complex information and multiple projects within content specifications and budget restrictions
Use company brand voice and messaging for written pieces to reinforce the company culture
QA content for errors
Implement comprehensive technical documentation, feedback, and changes whenever possible
Create technical documents that convey accurate messaging for the project
The application password is “cheese lovers".
Job Qualifications and Technical Skill Sets:
Bachelor’s degree in a relevant technical field and 2+ years of experience in technical writing or software documentation. You can use your expert-level knowledge about the tech industry knowledge to inform your writing, supplemented by thorough research that aligns with our client’s expectations and speaks to their audience.
Familiarity with systems development life cycle (SDLC). You’re familiar with the various stages of SDLC including requirements, system design, implementation, testing, and deployment.
Experience with both print and digital media formats. You’re also proficient in word processor programs such as Microsoft Word and Google Docs and PDF software such as Adobe Acrobat.
Excellent written and verbal communication skills, and healthy analytical and critical thinking skills. You turn complex financial concepts into compelling narratives. You’re skilled at finding the story within complicated topics and can capture our client’s brand voice in every piece of writing.
SEO experience. You know how to search-optimize your content without sacrificing quality, and can balance the needs of both your client and reader within your content.
Experience interviewing subject matter experts. You’re comfortable independently conducting SME interviews to add industry opinion and narrative to your content. You know how to draft questions to get the information you need and how to structure stories around the answers.
Time management and organizational skills. You always meet your deadlines—or communicate in advance when you may need a deadline pushed back.
Positive attitude. You’re kind, passionate, curious, and friendly! You’re open to exploring new ideas, keep updated on trending topics in the financial services industry, and feel passionately about crafting excellent content. You welcome feedback and love learning how to improve your craft.
Other Preferred Qualifications:
Familiarity with HTML and CSS. You have a basic understanding of the different elements of HTML and CSS.
Some B2B, SaaS, and marketing experience. We primarily work with clients in these fields. Writing and/or first-hand experience in one or more of these areas will help you acclimate to our working environment and excel in your craft. For this role, we prioritize writers who have experience working in finance or writing for financial services tech.
A recent portfolio with technical writing experience is a must; please submit 3-5 sample articles that have been published within the past three years for consideration. Older samples will be accepted only if accompanied by newer works.
Our hiring process
We read every application and aim to get back to you within a few weeks of submission. Response times may vary depending on the time of year, number of applicants, and other factors. If we’re interested in moving forward with your application, we’ll reach out via email.
Ready to apply?
Keep scrolling to submit your information. We’re excited to meet you! 😎
Confidence can sometimes hold us back from applying for a job. But there’s no such thing as a "perfect" candidate. Omniscient Digital is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if the idea of this role excites you.